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Beyond Hospitality: Mövenpick's Recipe for Employee Engagement and Social Impact

Discover Mövenpick Hotels' unique approach to employee engagement and social impact, transcending traditional hospitality norms.


Mövenpick Hotels & Resorts, a proud member of the globally recognized Accor Hotels group, stands as a prominent premium hotel brand with five iconic properties strategically situated in key destinations across the Kingdom of Hashemite Jordan.

  • Benefits
  • Culture
  • Relationships

Renowned for association with five-star high-quality service, Mövenpick Hotels & Resorts caters to the discerning needs of both business and leisure travelers. The group portfolio includes not only opulent accommodations but also vibrant family resorts that promise an immersive blend of relaxation and entertainment. Guests can indulge in the epitome of hospitality with award-winning spa facilities, savor culinary delights from top-notch restaurants, and experience unparalleled catering services. Mövenpick Hotels & Resorts is committed to providing a distinctive and memorable experience, ensuring every guest enjoys the finest in hospitality within the heart of Jordan's most sought-after destinations.

How do you actively engage your employees?

Mövenpick Hotels & Resorts prioritizes a dynamic workforce in line with Accor Hotels' corporate responsibility ethos of "Diversity, Equity, and Inclusion." Our extensive employee engagement initiatives encompass diverse professional growth avenues. From entry-level to top management, our team undergoes comprehensive training to stay abreast of industry standards. Annual surveys gather feedback, enabling us to address concerns and drive improvements. Recognizing outstanding performance, we offer tailored development plans, including access to online courses, bonuses, salary increments, and global exposure opportunities within Accor. We foster a positive work culture through team-building activities, outings, awards, incentives, and volunteer initiatives. Our commitment to employee well-being underscores our belief that a fulfilled team is vital to our success.

What are the most significant HR challenges faced by your industry today?

In the hospitality industry's dynamic landscape, Mövenpick Hotels & Resorts faces a major challenge in hiring. This challenge stems from various factors, including disparities between candidates' skills, education, and language proficiency versus their salary expectations. Notably, many applicants expect high salaries despite limited experience, which slows down hiring. Balancing diverse applicant skills and expectations with operational needs is crucial for Mövenpick. Addressing this industry-wide trend requires a strategic recruitment approach.

Mövenpick Hotels & Resorts is dedicated to addressing these challenges head-on, employing innovative solutions to streamline the hiring process and attract a qualified and diverse workforce. By recognizing and actively engaging with the evolving dynamics of the job market, we aim to maintain our commitment to excellence while navigating the complexities of contemporary HR challenges in the hospitality sector.

Michael Nugent
Michael Nugent

Vice President Operations

Could you share details about the teamwork activities offered to your employees?

At Mövenpick Hotels & Resorts, fostering a collaborative culture is key to our service excellence commitment. We prioritize teamwork, recognizing the importance of each individual's role in our daily operations. By valuing and nurturing every team member's contribution, we ensure they understand and feel their significance in Mövenpick's success. This collaborative mindset shapes our organizational structure, promoting mutual respect, support, and a shared dedication to exceptional service. Emphasizing teamwork is fundamental to delivering outstanding guest experiences. We strive to create a workplace where every contribution is celebrated, aligning with our goal of service excellence.

Reflect on your experience with the Best Places to Work certification journey

Embarking on the journey to obtain the Best Places to Work certification has been transformative for Mövenpick Hotels & Resorts. This recognition has not only generated local interest but also elevated our status as the employer of choice, especially among aspiring hoteliers, with a notable increase in female candidates. The certification validates our commitment to a positive and inclusive workplace culture, making us a magnet for top talent in the hospitality industry. We are proud to be a preferred destination for those seeking fulfilling career opportunities. An extraordinary highlight was our participation in the Aqaba Career Expo organized by UN Women, where we showcased our dedication to creating an inclusive and supportive work environment. This journey has affirmed our position as a leading employer and reinforced our commitment to excellence in hospitality. We look forward to raising the bar for workplace standards and continuing to attract and retain the best talent in the industry.

What advice would you give to someone looking to implement the certification process for their organization?

Implementing a "Best Places to Work" certification process necessitates meticulous planning, thoughtful assessment, and an unwavering commitment to fostering a positive work environment. Drawing from our experience at Mövenpick, valuable advice for organizations considering this transformative path includes understanding the certification criteria, actively seeking employee feedback, securing leadership commitment, addressing employee concerns transparently, providing professional development opportunities, implementing recognition and rewards programs, fostering communication and transparency, emphasizing continuous improvement, and promoting diversity and inclusion. Achieving and maintaining this certification demands ongoing dedication, collaboration, and a genuine commitment to prioritizing employee well-being and satisfaction.

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