I would be comfortable saying that along our journey of change, we have learned that the best ideas don’t happen in a vacuum, they can’t be reserved by or be the responsibility of the leadership team—they happen in that space between departments and it can be challenging to break down those silos and encourage those conversations to take place. It’s really important to celebrate your wins and successes and to recognise the individual and team contributions as often as possible. we make sure that the small, everyday acts of teamwork are visible to everyone. This creates a culture where helping a teammate is just as valued as hitting a personal KPI.
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