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Invita's Dynamic Approach to Partnerships and Employee Engagement

Learn how Invita fosters a culture of continuous learning and growth to empower its employees and deliver exceptional CX solutions.


Invita Company is a leading provider of comprehensive CX business solutions, specializing in customer support services and technological innovations. As a dependable partner for companies across various industries, Invita has a track record of providing outstanding services to a wide range of clients. We are always researching new markets to enter and evaluating existing ones. Our success is based on the success of our customers. Our unwavering dedication to client satisfaction and sincere desire to improve enterprises is what motivates us. By use of strategic partnership and an emphasis on ongoing enhancement, we continue to be committed to providing unmatched worth to our customers.

  • Employee experience
  • HR Practices
  • Leadership

At Invita, we recognize the value of strategic partners and the efficacy of teamwork. Through collaboration with discerning partners, we have been able to enhance and broaden our range of services. Because of these partnerships, we are now able to offer our clients a greater selection of solutions to suit their particular requirements. Through our collaborations, we have been able to provide comprehensive and customized solutions that promote corporate expansion, ranging from technology integration to advanced consulting services. We are dedicated to growing our customer base and taking advantage of new growth prospects as we move to the future.

How do you actively engage your employees?

A vital component of any organization's success is its ability to engage its workforce. It includes the emotional bond, dedication, and engagement that workers have with their work and the company they work for, going beyond simple job happiness. Creating a culture of great employee engagement is not only a goal, but a strategic need at Invita. Here are a few methods we employ: Establishing Clear Organizational Values and Purpose, Creating Opportunities for Growth and Development, Encouraging Open and Transparent Communication, Leveraging Technology for Seamless Communication, Building Cross-Functional Teams and Encouraging Collaboration, Promoting a Culture of Knowledge Sharing, Implementing a Comprehensive Recognition Program, Tailoring Rewards and Incentives to Motivate Employees, Offering Flexible Work Arrangements, Prioritizing Employee Well-being Initiatives, Leadership plays a pivotal role in driving employee engagement. Managers are on the frontline when it comes to employee engagement. They have the power to create a positive work environment, provide support, and recognize and reward employees' efforts. Empowering managers with the tools and resources to foster engagement ensures that it becomes ingrained in the everyday culture.

What are the most significant HR challenges faced by your industry today?

Attracting and keeping top talent has become a vital issue for firms looking to stay ahead in the highly competitive employment market of today.

Invita understands how important it is to have a knowledgeable and driven staff in order to propel organizational success. Turnover is a common challenge faced by the CX industry and Invita is no exception. Undoubtedly, this is the most ongoing challenge. 

Rahul Bhalla
Rahul Bhalla

Chief Executive

Could you share details about the teamwork activities offered to your employees?

At Invita, fostering teamwork is integral to our company culture, as we believe it's essential for achieving our goals and maintaining a positive work environment. We offer a variety of activities to encourage collaboration, communication, and camaraderie among our employees. This includes collaborative projects aimed at promoting synergy, communication exercises to enhance interpersonal skills, and team-building exercises focused on developing leadership and trust. Additionally, we host annual Ghabga celebrations, special fun day activities like pizza and ice cream days, Invita anniversary celebrations, EID festivities, and distribute awards and certificates to recognize and motivate our team members, contributing to a culture of collaboration and continuous improvement.

Reflect on your experience with the Best Places to Work certification journey?

To put it simply, the experience was ideal. From beginning to end, the BPTW team's support was unwavering. The strategy was thorough and comprehensive, from promoting the certification to acknowledging our victory.

What advice would you give to someone looking to implement the certification process for their organization?

The journey towards Best Places to Work accreditation proved transformative for Invita, far beyond a mere survey. It served as an eye-opener, enriching our practices in numerous ways. We embraced a visionary leadership approach, fostering a culture of cooperation and trust. Employee empowerment became a priority, emphasizing training, development, and ongoing education. By prioritizing employee well-being and establishing a healthy work-life balance, we ensured a supportive environment. Moreover, we championed diversity and inclusivity, honoring divergences to build a more dynamic workforce. Through acknowledging and celebrating success, we generated prospects for development and progress. Lastly, we committed to maintaining excellence through methods of ongoing development and prospective achievement, solidifying our commitment to growth and improvement.

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