- Success story
- 5m
Saudi Xerox: Best Places to Work Journey and Commitment to People-Centered Growth
Learn how Saudi Xerox engage employees, overcome HR challenges, and build a thriving workplace culture.
Saudi Xerox is a leading provider of innovative printing and document management solutions in Saudi Arabia. We deliver a comprehensive portfolio of products and services, including office printers, copiers, managed print services, and digital transformation solutions.
- Leadership
- Employee experience
Our mission is to help organizations improve efficiency, reduce costs, and enhance document security through cutting-edge technology and customer-centric service. For over three decades, we have been a trusted partner for both private and government sectors, supporting their growth and digital transformation journeys.
How do you actively engage your employees?
At Saudi Xerox, people are at the heart of our success. We engage employees through continuous communication, learning opportunities, and recognition initiatives. Regular town halls, training programs, and team-building activities ensure that our workforce remains aligned with the company’s vision.
We also foster inclusion and empowerment through our WeShare Committee—an employee-driven platform where ideas are developed into initiatives with full management support.
Additionally, the Best Places to Work survey serves as a key engagement tool. It provides employees with a voice, while giving us actionable insights. By listening to their feedback and translating it into real improvements, we reinforce trust and show that their contributions directly shape our workplace culture.
What are the most significant HR challenges faced by your industry today?
Like many organizations in our sector, we face the ongoing challenge of attracting and retaining top talent in a competitive, technology-driven market. At the same time, the pace of digital transformation requires continuous upskilling so our workforce can adapt to new tools and ways of working.
Another important challenge is balancing flexible work models with the need to preserve collaboration, creativity, and productivity. And in the local context, we must ensure we are not only fostering diversity and inclusion within a traditionally conservative industry, but also aligning with Saudization requirements—striking the right balance between compliance and building a progressive, inclusive workplace.
General Manager
Could you share details about the teamwork activities offered to your employees?
We believe teamwork extends beyond the office. Our employees take part in:
- Team gatherings and off-site retreats to encourage collaboration across departments.
- Volunteering and social responsibility projects that allow employees to give back to the community.
- Cultural and social events that build bonds and trust across the organization.
These activities nurture stronger relationships, reinforce shared values, and create a sense of belonging that enhances our workplace culture.
Reflect on your experience with the Best Places to Work certification journey.
The certification journey has been both rewarding and transformative. It provided us with an opportunity to benchmark ourselves against global best practices, gain meaningful employee feedback, and identify areas to strengthen.
The Best Places to Work survey has been especially valuable in helping us understand our current status and improve year over year. By turning survey feedback into concrete actions, we have strengthened the bond of trust between the company and our employees—demonstrating that their voices are heard and acted upon.
Achieving the Best Places to Work certification for the third consecutive year is a proud milestone that reflects our employees’ trust and our unwavering focus on their well-being.
What advice would you give to someone looking to implement the certification process for their organization?
- Secure leadership commitment early—visible support from top management is essential.
- Engage employees openly and encourage honest feedback at every stage.
- Treat certification as a journey, not a destination—use it as a framework for ongoing improvement.
- Focus on authenticity—building a genuine culture of respect, empowerment, and inclusion is the real key to success.
- Be patient and consistent—sustainable change takes time, but the impact on both employees and organizational reputation is worth it.
