- Success story
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CCD Health (A GeBBS Healthcare Company) Journey to Revolutionizing Employee Engagement and Achieving Best Places to Work Certification
Learn how CCD Health (A GeBBS Healthcare Company) has transformed employee engagement and achieved the Best Places to Work certification.
CCD Health (A GeBBS Healthcare Company) specializes in patient contact services and is a leading appointment scheduling services provider for healthcare centers in the United States.
- Employee experience
- Employee Wellbeing
For over a decade, they've focused on helping partners overcome three main challenges to improve patient experience and help their partners recover revenue: staffing level challenges, patient experience improvement, and operational cost optimization. By addressing these key areas, CCD Health has established itself as a crucial ally for healthcare centers seeking to enhance their service delivery while managing resources effectively.
How do you actively engage your employees?
At CCD Health, we take employee engagement very seriously. We've implemented a range of ongoing activities and themes designed to reduce stress and promote well-being. These include visits from therapy dogs, free psychology consultations, and yoga/meditation sessions. We also recognize top performers and organize health-related activities like wellness days and 5k races. One of our most popular initiatives is "CCD University," a free development program accessible to all employees who want to grow professionally. This program allows our team members to climb the career ladder within our organization.
What are the most significant HR challenges faced by your industry today?
In our industry, the most significant HR challenge we face is changing the misconception about working at a contact center.
The reality is that our industry has evolved significantly, offering numerous growth opportunities. However, shifting this perception remains difficult. We're constantly working to showcase the professional development paths and diverse experiences available in our modern, dynamic work environment.
CEO
Could you share details about the teamwork activities offered to your employees?
We believe in fostering a strong sense of community and teamwork through various activities. One of our most impactful events is the CCD Reforestation Day. In 2024, we successfully planted 3,000 trees at Finca Remberto Estrella in the Dominican Republic, contributing to environmental sustainability. Our CCD Wellness Day and 3K/5K Sprint Race is another popular event, promoting employee and community health and well-being. These activities not only bring our team together but also allow us to give back to our community.
Reflect on your experience with the Best Places to Work certification journey.
Our journey with the Best Places to Work certification began in April 2024, just four months ago. Even in this short time, the experience has been incredibly valuable. The survey results have provided us with crucial insights, helping us evaluate our employee care practices and identify areas for improvement. This data-driven approach has allowed us to make informed decisions at both the organizational and team levels, continuously enhancing our workplace environment.
What advice would you give to someone looking to implement the certification process for their organization?
For organizations considering the certification process, my advice would be: don't hesitate. It's an excellent opportunity for growth and improvement. The certification process enables you to make data-driven decisions and gain a comprehensive, 360-degree view of your organization as an employer. It significantly improves relationships with employees and makes hiring easier as candidates recognize you as a great place to work. Moreover, international recognition helps promote your organization on a global scale. Ultimately, this process keeps you at the forefront of employee relations and organizational development, driving continuous improvement and growth.
