Emkan Education: Building a Thriving Workplace and Achieving Best Place to Work Certification

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Emkan Education: Building a Thriving Workplace and Achieving Best Place to Work Certification

Learn how Emkan Education created a thriving workplace and earned the prestigious Best Place to Work certification

Emkan Education
Emkan Education

Emkan Education is a human capital consultancy and education development company based in Saudi Arabia. We provide consultancy services to public, private, and not-for-profit institutions.


  • HR Practices
  • Employee experience

We also work with school operators, educators, and investors by supporting them with developing and establishing new schools, building capabilities of existing schools, and providing training services.

How do you actively engage your employees?

We facilitate year round online and F2F events on special occasions, we also meet on a weekly basis as a company to share news and updates and celebrate achievements. We meet once a year during an end of year retreat for all employees, to announce the achievements of the year, and announce the strategy, vision and goals for the upcoming year. We also host group celebration events on national holidays and events.

What are the most significant HR challenges faced by your industry today?

  • High Turnover
  • Lack of expertise in the field of consulting in education

Could you share details about the teamwork activities offered to your employees?

We are committed to fostering continuous professional growth by offering a comprehensive development program that includes both individual and group learning opportunities. Our program features personalized professional development plans, live workshops and sessions led by internal and external experts, and a yearly subscription to Udemy Business, granting all employees unlimited access to a vast library of online courses.

Reflect on your experience with the Best Places to Work certification journey.

It was an amazing journey. It gave us a thorough insight and analysis of our performance and culture as a company, and the way to improve and develop further to be the best in what we do best.

What advice would you give to someone looking to implement the certification process for their organization?

I would highly recommend applying and going for it. Even if the company doesn't qualify, it will at least receive the needed recommendation for improvement and a guide to excellence.

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How building a people-focused culture can transform your organization into a best place to work


  • 10 August 2024
  • Employee Engagement
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In today's increasingly competitive and rapidly changing business environment, the pursuit of becoming a "Best Place to Work" seems more about building a people-focused culture-one that adds value and empowers staff members from all levels-rather than the offering of perks or benefits. Time after time, organisations recognised as Best Places to Work have identified that the combination of engagement, inclusion, learning, and retention is at the heart of driving success. This article takes a closer look at what sets such organizations apart in strategic terms and at how they create an environment in which employees can thrive and deliver great business outcomes.

Employee Engagement: The Heart of a People-First Strategy

At the core of any Best Place to Work is a deeply engrained commitment to employee engagement. Companies who do this well realize that an engaged employee would provide superior results, be more productive, and add much to the workplace culture. Examples of engagement initiatives include:

Empowerment-allowing employees to make some decisions-creates ownership, just as in Hyatt, and when people feel trusted, they are likely to work even harder. Recognition & Rewards: Celebration of employee achievements through formal recognition programs will reinforce commitment and satisfaction. The more frequently they receive recognition, the more likely to continue their efforts, linking personal goals with organizational success.

Open Communication: It is very important to facilitate two-way communication. Feedback sessions, employee forums, and open-door policies are some of the techniques that make employees feel heard and valued.

For organizations that have set goals to become one of the Best Places to Work, it's paramount to make the employee journey-from onboarding to career growth-a delight to experience. Engaged employees translate into a better retention rate, and with it comes business growth.

  • Learning & Development: Investing in Employee Growth

    Leading organizations know continuous learning and career development are cornerstones to a successful workforce. The best employers provide robust opportunities for skill development and personal growth, ensuring their teams are not only ready to meet the challenges of the business today, but positioned for future opportunities.

  • Learning-oriented companies offer:

    Training Programs: Extensive in-house and external programs, including leadership development and soft skills training, give ample avenues for employees to grow into their roles.

  • Mentorship & Coaching:

    Building formal and informal mentorship programs helps strengthen collaboration and accelerates learning. Employees are encouraged to seek guidance from senior staff on specific issues; this sets the culture of knowledge sharing.

  • Tuition Reimbursement:

    Financial support extended for acquiring external educational opportunities, like certification courses or even degrees, speaks volumes for personal growth that a firm undertakes commitment for.

    This investment in human capital equips the organization to be a learning organization that creates, adapts, and innovates constantly while motivating and enabling employees with the right set of skills.

  • Diversity & Inclusion: Building a Culture of Belonging

    Diversity, equity, and inclusion are keystone elements in becoming a Best Place to Work. A company with an inclusive workplace creates a feeling of belonging for all employees from every walk of life and taps into the full capability of its workforce.

Best Places to Work strive to achieve the following:

  • Inclusive Leadership: The leadership teams create an environment where there is active demonstration of diverse thought, minimizing bias, and nurturing inclusive behaviors, letting everyone be their authentic best.
  • Employee Resource Groups: Shared identity and interest-based ERGs provide employee connections, support, and enable the drive for diversity and inclusion at every level.
  • Targeted Recruitment & Support: Targeting recruits from diverse communities and fostering a range of support networks-from women's and veterans' to LGBTQ+ employee organizations-ensures a deep talent pipeline that reflects myriad experiences and ideas. The commitment to diversity is not only the right thing to do, but it also shows a significant effect on business performance. Firms with diverse teams show increased creativity, better problem-solving ability, and improved financial performance.
  • Retention: Retaining top talents is one of the hallmarks of the Best Places to Work, and the top-scoring organizations realize that it takes more than competitive salaries to retain their best people-engaged, motivated, and loyal. To retain their best people-engaged, motivated, and loyal-leading companies offer a suite of strategies, including:
  • Career Development Opportunities: Clearly defined career development paths are established in terms of the potential for advancement, internal mobility, and succession planning, allowing people to envision long-term futures with the company.
  • Flexible Work Arrangements: Offering remote work opportunities, flex hours, and family-friendly policies-extended parental leaves-foster employees' work-life balance more favorably, thus having an increased likelihood of staying with a company.
  • Wellness and Benefits: Thorough benefits packages mean health cover, retirement plans, and wellness activities that mean something to an employee. Indeed, the Best Places to Work follow through with employee feedback via engagement surveys, stay interviews, and even exit interviews to collect data points used to fine-tune their retention strategies for incremental satisfaction over time.
  • Technology: Making People Processes Efficient
    Organizations offering technology support to enhance the experience of employees are ultimately regarded as top employers. By deploying advanced tools such as :
  • Talent Management Systems: Such systems house recruiting, learning, and performance processes all under one roof to ensure line-of-sight employee experiences from hire to retire.
  • Employee Feedback Tools: In-company real-time feedback empowers them to tune in with the needs of employees, while analytics unlock important insights that can drive much-needed improvement in engagement, retention, and diversity. All this is achieved by integrating the correct technologies that enable scaling of people strategies and making data-driven decisions to benefit both the people and the organization.

Conclusion: Excellence Through People-Centricity

The cultures of those organizations that invest in their people are typified by a sense of empowerment, inclusion, and support for employees. It's an excellent mix of great engagement, continuous learning, inclusive practices, and an keen focus on the well-being of employees that starts laying the foundation to make one an Best Place to Work. Self-evidently, higher retention, superior business performance, and the reputation for excellence become the ensuing returns for them.

By embracing a people-first culture, companies can unlock the full potential of their workforce, foster enduring loyalty, and achieve long-term success.

Ready to become a certified Best Place to Work?

Start your certification →
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CCD Health (A GeBBS Healthcare Company) Journey to Revolutionizing Employee Engagement and Achieving Best Places to Work Certification

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CCD Health (A GeBBS Healthcare Company) Journey to Revolutionizing Employee Engagement and Achieving Best Places to Work Certification

Learn how CCD Health (A GeBBS Healthcare Company) has transformed employee engagement and achieved the Best Places to Work certification.

CCD Health (A GeBBS Healthcare Company)
CCD Health (A GeBBS Healthcare Company)

CCD Health (A GeBBS Healthcare Company) specializes in patient contact services and is a leading appointment scheduling services provider for healthcare centers in the United States.


  • Employee experience
  • Employee Wellbeing

For over a decade, they've focused on helping partners overcome three main challenges to improve patient experience and help their partners recover revenue: staffing level challenges, patient experience improvement, and operational cost optimization. By addressing these key areas, CCD Health has established itself as a crucial ally for healthcare centers seeking to enhance their service delivery while managing resources effectively.

How do you actively engage your employees?

At CCD Health, we take employee engagement very seriously. We've implemented a range of ongoing activities and themes designed to reduce stress and promote well-being. These include visits from therapy dogs, free psychology consultations, and yoga/meditation sessions. We also recognize top performers and organize health-related activities like wellness days and 5k races. One of our most popular initiatives is "CCD University," a free development program accessible to all employees who want to grow professionally. This program allows our team members to climb the career ladder within our organization.

What are the most significant HR challenges faced by your industry today?

In our industry, the most significant HR challenge we face is changing the misconception about working at a contact center. 

The reality is that our industry has evolved significantly, offering numerous growth opportunities. However, shifting this perception remains difficult. We're constantly working to showcase the professional development paths and diverse experiences available in our modern, dynamic work environment.

Kalil Diaz
Kalil Diaz

CEO

Could you share details about the teamwork activities offered to your employees?

We believe in fostering a strong sense of community and teamwork through various activities. One of our most impactful events is the CCD Reforestation Day. In 2024, we successfully planted 3,000 trees at Finca Remberto Estrella in the Dominican Republic, contributing to environmental sustainability. Our CCD Wellness Day and 3K/5K Sprint Race is another popular event, promoting employee and community health and well-being. These activities not only bring our team together but also allow us to give back to our community.

Reflect on your experience with the Best Places to Work certification journey.

Our journey with the Best Places to Work certification began in April 2024, just four months ago. Even in this short time, the experience has been incredibly valuable. The survey results have provided us with crucial insights, helping us evaluate our employee care practices and identify areas for improvement. This data-driven approach has allowed us to make informed decisions at both the organizational and team levels, continuously enhancing our workplace environment.

What advice would you give to someone looking to implement the certification process for their organization?

For organizations considering the certification process, my advice would be: don't hesitate. It's an excellent opportunity for growth and improvement. The certification process enables you to make data-driven decisions and gain a comprehensive, 360-degree view of your organization as an employer. It significantly improves relationships with employees and makes hiring easier as candidates recognize you as a great place to work. Moreover, international recognition helps promote your organization on a global scale. Ultimately, this process keeps you at the forefront of employee relations and organizational development, driving continuous improvement and growth.

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Benchmarking Best Practices: Insights from Konecta Albania’s certification


  • 16 July 2024
  • Employee Engagement
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In the modern business landscape, earning the Best Place to Work certification signifies more than just a badge of honor. It reflects an organization’s commitment to creating an environment where employees are valued, supported, and engaged. Konecta Albania, a prominent player in the internet and multimedia sector, exemplifies this commitment through a range of innovative practices. Let's delve into how Konecta Albania's initiatives in sport programs, wellness, and supportive work environments contribute to their recognition as a Best Place to Work.

Sport Programs
Physical well-being is a key component of employee satisfaction and productivity. Konecta Albania recognizes this by offering comprehensive sport programs. These programs encourage employees to participate in regular physical activities, which can reduce stress, boost energy levels, and enhance overall health. By providing opportunities for activities like company sports leagues and fitness challenges, Konecta Albania promotes a culture of health and teamwork, crucial for maintaining a dynamic and collaborative workplace.

Friday Fruit Day
Nutrition plays a vital role in maintaining employee health and well-being. Konecta Albania’s initiative, Friday Fruit Day, provides employees with fresh fruit every week. This simple yet impact practice encourages healthy eating habits, offering a refreshing and nutritious alternative to typical office snacks. It’s a small gesture that underscores the company’s commitment to employee wellness and creates a positive, health-conscious work culture.

Welcoming, Calming, and Relaxation Areas
Creating spaces where employees can unwind is essential for fostering a supportive and productive work environment. Konecta Albania excels by providing welcoming, calming, and relaxation areas equipped with amenities such as board games, PlayStations, films, and a library. These spaces offer employees a break from their work, allowing them to relax and recharge. Such environments help reduce workplace stress and improve overall job satisfaction, making the office a more enjoyable place to be.

Training and Development
Investing in employee growth is a fundamental aspect of being a top employer. Konecta Albania prioritizes training and development, offering various programs to enhance employees' skills and career prospects. This commitment to continuous learning not only benefits the employees by advancing their careers but also ensures that the company remains competitive by fostering a knowledgeable and skilled workforce. It’s a win-win strategy that contributes to high employee morale and retention.

Support for Smart Working Employees
As remote work becomes more prevalent, providing support for employees working from home is crucial. Konecta Albania demonstrates excellence in this area by offering robust support systems for smart working employees. This includes providing ergonomic equipment, virtual team-building activities, and regular check-ins to ensure remote workers stay connected and engaged. By facilitating a smooth transition between office and home workspaces, Konecta Albania ensures that all employees, regardless of their location, feel valued and supported.

Conclusion
Konecta Albania’s best practices showcase a holistic approach to creating a positive work environment that prioritizes employee well-being and development. Their initiatives in sport programs, wellness, supportive workspaces, and continuous learning contribute significantly to their recognition as a Best Place to Work. By benchmarking these practices, other companies can gain valuable insights into creating a workplace that not only attracts talent but also nurtures and retains it, ultimately driving sustained business success.

Ready to become a certified Best Place to Work?

Start your certification →
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