Invita's Dynamic Approach to Partnerships and Employee Engagement

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Invita's Dynamic Approach to Partnerships and Employee Engagement

Learn how Invita fosters a culture of continuous learning and growth to empower its employees and deliver exceptional CX solutions.

Invita
Invita

Invita Company is a leading provider of comprehensive CX business solutions, specializing in customer support services and technological innovations. As a dependable partner for companies across various industries, Invita has a track record of providing outstanding services to a wide range of clients. We are always researching new markets to enter and evaluating existing ones. Our success is based on the success of our customers. Our unwavering dedication to client satisfaction and sincere desire to improve enterprises is what motivates us. By use of strategic partnership and an emphasis on ongoing enhancement, we continue to be committed to providing unmatched worth to our customers.


  • Employee experience
  • HR Practices
  • Leadership

At Invita, we recognize the value of strategic partners and the efficacy of teamwork. Through collaboration with discerning partners, we have been able to enhance and broaden our range of services. Because of these partnerships, we are now able to offer our clients a greater selection of solutions to suit their particular requirements. Through our collaborations, we have been able to provide comprehensive and customized solutions that promote corporate expansion, ranging from technology integration to advanced consulting services. We are dedicated to growing our customer base and taking advantage of new growth prospects as we move to the future.

How do you actively engage your employees?

A vital component of any organization's success is its ability to engage its workforce. It includes the emotional bond, dedication, and engagement that workers have with their work and the company they work for, going beyond simple job happiness. Creating a culture of great employee engagement is not only a goal, but a strategic need at Invita. Here are a few methods we employ: Establishing Clear Organizational Values and Purpose, Creating Opportunities for Growth and Development, Encouraging Open and Transparent Communication, Leveraging Technology for Seamless Communication, Building Cross-Functional Teams and Encouraging Collaboration, Promoting a Culture of Knowledge Sharing, Implementing a Comprehensive Recognition Program, Tailoring Rewards and Incentives to Motivate Employees, Offering Flexible Work Arrangements, Prioritizing Employee Well-being Initiatives, Leadership plays a pivotal role in driving employee engagement. Managers are on the frontline when it comes to employee engagement. They have the power to create a positive work environment, provide support, and recognize and reward employees' efforts. Empowering managers with the tools and resources to foster engagement ensures that it becomes ingrained in the everyday cultur

What are the most significant HR challenges faced by your industry today?

Attracting and keeping top talent has become a vital issue for firms looking to stay ahead in the highly competitive employment market of today.

Invita understands how important it is to have a knowledgeable and driven staff in order to propel organizational success. Turnover is a common challenge faced by the CX industry and Invita is no exception. Undoubtedly, this is the most ongoing challenge. 

Rahul Bhalla
Rahul Bhalla

Chief Executive

Could you share details about the teamwork activities offered to your employees?

At Invita, fostering teamwork is integral to our company culture, as we believe it's essential for achieving our goals and maintaining a positive work environment. We offer a variety of activities to encourage collaboration, communication, and camaraderie among our employees. This includes collaborative projects aimed at promoting synergy, communication exercises to enhance interpersonal skills, and team-building exercises focused on developing leadership and trust. Additionally, we host annual Ghabga celebrations, special fun day activities like pizza and ice cream days, Invita anniversary celebrations, EID festivities, and distribute awards and certificates to recognize and motivate our team members, contributing to a culture of collaboration and continuous improvement.

Reflect on your experience with the Best Places to Work certification journey?

To put it simply, the experience was ideal. From beginning to end, the BPTW team's support was unwavering. The strategy was thorough and comprehensive, from promoting the certification to acknowledging our victory.

What advice would you give to someone looking to implement the certification process for their organization?

The journey towards Best Places to Work accreditation proved transformative for Invita, far beyond a mere survey. It served as an eye-opener, enriching our practices in numerous ways. We embraced a visionary leadership approach, fostering a culture of cooperation and trust. Employee empowerment became a priority, emphasizing training, development, and ongoing education. By prioritizing employee well-being and establishing a healthy work-life balance, we ensured a supportive environment. Moreover, we championed diversity and inclusivity, honoring divergences to build a more dynamic workforce. Through acknowledging and celebrating success, we generated prospects for development and progress. Lastly, we committed to maintaining excellence through methods of ongoing development and prospective achievement, solidifying our commitment to growth and improvement.

Breaking Barriers: Fostering Inclusion and Empowerment for People with Disabilities at Evenbreak

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Breaking Barriers: Fostering Inclusion and Empowerment for People with Disabilities at Evenbreak

Learn how Empowering People with Disabilities through Inclusive Work Practices at Evenbreak offers an insightful glimpse into Evenbreak's mission to create workplace equality for individuals with disabilities.

Evenbreak
Evenbreak

Evenbreak is a social enterprise aiming to create equality for disabled people in the workplace.


  • Culture
  • Relationships
  • Employee experience

Evenbreak is the only global, non-profit, specialist disability job board run by and for people with lived experience of disability in the world.

How do you actively engage your employees?

Everyone at Evenbreak lives with disability, so flexibility is key. All employees are able to work the number of hours that suit them, at times which suit them. Tasks are divided by preference and strengths rather than fixed job roles. The organisation has a learning culture, so everyone is encouraged to learn new skills, whether for current or future roles, or outside of work. The business plan is co-produced with the whole team, so it is owned by them rather than imposed on them. The lived experience of disability of the team informs all decisions, whether internal or external, and means that inclusion and accessibility is built into everything from the start. As well as having a range of disabilities, the team is also diverse in other ways – race, gender, age, culture – and these differences are valued and embraced.

What are the most significant HR challenges faced by your industry today?

Recruitment is a formidable challenge across various sectors currently, exacerbated by widespread skill shortages. The key to addressing this issue lies in actively seeking out more diverse candidates and fostering an inclusive environment where they can not only succeed but thrive.

By embracing diversity and creating opportunities for individuals with disabilities, organizations like Evenbreak not only meet talent shortages but also contribute to a more equitable and dynamic workforce.

Jane Hatton
Jane Hatton

CEO

 Could you share details about the teamwork activities offered to your employees?

The team all work remotely from home (to enable us to attract talent from the widest geographical area, and for employees to work in an environment that works for them), so teamwork is a priority. We use technology (Teams, Zoom, etc) for team meetings, cross-team project meetings, and socially for morning coffee and afternoon tea. We look for opportunities to get together in small groups in person – this might be an awards dinner, an exhibition, an event or just a social – and ensure that everyone’s access needs in terms of travel and accommodation are met. We have ‘away days’ (usually two days with an overnight stay) for all of our people two or three times a year and engage in team building activities as well as work-based or project activities. Team members are encouraged to work across different teams on various projects. Team members may lead ‘lunch and learn’ sessions on things they have learned about. Business planning is an annual event which involves all team members.

Reflect on your experience with the Best Places to Work certification journey.

The Best Places to Work certification was a fantastic opportunity for us to receive anonymous feedback from team members about their experiences of working for Evenbreak. This could have been daunting, but we are always open to suggestions for improvement. As we have an open culture at Evenbreak, people tend to feel safe to air their views openly, so the certification process brought no nasty shocks with it. However, it was great to have confirmation that our efforts to include and engage the team appear to be working.

What advice would you give to someone looking to implement the certification process for their organization?

Anyone considering the certification process should encourage their staff to be open and honest in their feedback. The more honest the feedback, the more opportunities there are to improve. And just going through the certification process demonstrates a desire to engage with employees and make the workplace as inclusive and open as it can be.

Beyond Hospitality: Mövenpick's Recipe for Employee Engagement and Social Impact

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Beyond Hospitality: Mövenpick's Recipe for Employee Engagement and Social Impact

Discover Mövenpick Hotels' unique approach to employee engagement and social impact, transcending traditional hospitality norms.

Mövenpick
movenpick

Mövenpick Hotels & Resorts, a proud member of the globally recognized Accor Hotels group, stands as a prominent premium hotel brand with five iconic properties strategically situated in key destinations across the Kingdom of Hashemite Jordan.


  • Benefits
  • Culture
  • Relationships

Renowned for association with five-star high-quality service, Mövenpick Hotels & Resorts caters to the discerning needs of both business and leisure travelers. The group portfolio includes not only opulent accommodations but also vibrant family resorts that promise an immersive blend of relaxation and entertainment. Guests can indulge in the epitome of hospitality with award-winning spa facilities, savor culinary delights from top-notch restaurants, and experience unparalleled catering services. Mövenpick Hotels & Resorts is committed to providing a distinctive and memorable experience, ensuring every guest enjoys the finest in hospitality within the heart of Jordan's most sought-after destinations.

How do you actively engage your employees?

Mövenpick Hotels & Resorts prioritizes a dynamic workforce in line with Accor Hotels' corporate responsibility ethos of "Diversity, Equity, and Inclusion." Our extensive employee engagement initiatives encompass diverse professional growth avenues. From entry-level to top management, our team undergoes comprehensive training to stay abreast of industry standards. Annual surveys gather feedback, enabling us to address concerns and drive improvements. Recognizing outstanding performance, we offer tailored development plans, including access to online courses, bonuses, salary increments, and global exposure opportunities within Accor. We foster a positive work culture through team-building activities, outings, awards, incentives, and volunteer initiatives. Our commitment to employee well-being underscores our belief that a fulfilled team is vital to our success.

What are the most significant HR challenges faced by your industry today?

In the hospitality industry's dynamic landscape, Mövenpick Hotels & Resorts faces a major challenge in hiring. This challenge stems from various factors, including disparities between candidates' skills, education, and language proficiency versus their salary expectations. Notably, many applicants expect high salaries despite limited experience, which slows down hiring. Balancing diverse applicant skills and expectations with operational needs is crucial for Mövenpick. Addressing this industry-wide trend requires a strategic recruitment approach.

Mövenpick Hotels & Resorts is dedicated to addressing these challenges head-on, employing innovative solutions to streamline the hiring process and attract a qualified and diverse workforce. By recognizing and actively engaging with the evolving dynamics of the job market, we aim to maintain our commitment to excellence while navigating the complexities of contemporary HR challenges in the hospitality sector.

Michael Nugent
Michael Nugent

Vice President Operations

Could you share details about the teamwork activities offered to your employees?

At Mövenpick Hotels & Resorts, fostering a collaborative culture is key to our service excellence commitment. We prioritize teamwork, recognizing the importance of each individual's role in our daily operations. By valuing and nurturing every team member's contribution, we ensure they understand and feel their significance in Mövenpick's success. This collaborative mindset shapes our organizational structure, promoting mutual respect, support, and a shared dedication to exceptional service. Emphasizing teamwork is fundamental to delivering outstanding guest experiences. We strive to create a workplace where every contribution is celebrated, aligning with our goal of service excellence.

Reflect on your experience with the Best Places to Work certification journey

Embarking on the journey to obtain the Best Places to Work certification has been transformative for Mövenpick Hotels & Resorts. This recognition has not only generated local interest but also elevated our status as the employer of choice, especially among aspiring hoteliers, with a notable increase in female candidates. The certification validates our commitment to a positive and inclusive workplace culture, making us a magnet for top talent in the hospitality industry. We are proud to be a preferred destination for those seeking fulfilling career opportunities. An extraordinary highlight was our participation in the Aqaba Career Expo organized by UN Women, where we showcased our dedication to creating an inclusive and supportive work environment. This journey has affirmed our position as a leading employer and reinforced our commitment to excellence in hospitality. We look forward to raising the bar for workplace standards and continuing to attract and retain the best talent in the industry.

What advice would you give to someone looking to implement the certification process for their organization?

Implementing a "Best Places to Work" certification process necessitates meticulous planning, thoughtful assessment, and an unwavering commitment to fostering a positive work environment. Drawing from our experience at Mövenpick, valuable advice for organizations considering this transformative path includes understanding the certification criteria, actively seeking employee feedback, securing leadership commitment, addressing employee concerns transparently, providing professional development opportunities, implementing recognition and rewards programs, fostering communication and transparency, emphasizing continuous improvement, and promoting diversity and inclusion. Achieving and maintaining this certification demands ongoing dedication, collaboration, and a genuine commitment to prioritizing employee well-being and satisfaction.

Nurturing Excellence: FRIME's Journey to Sustainable Seafood and Employee Well-being

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Nurturing Excellence: FRIME's Journey to Sustainable Seafood and Employee Well-being

Learn how FRIME prioritizes sustainable seafood and employee satisfaction through transparency and innovative training, fostering collaboration and community engagement.

Frime
FRIME

FRIME is a globally renowned business group specializing in seafood sales, boasting over 45 years of experience since its inception in 1977 by Salvador Ramon at the Mercabarna Central Fish Market in Barcelona. Guided by values like humility, honesty, and perseverance, inherited from its founder, we prioritize improving global nutrition through innovative, responsibly sourced seafood products.


  • Culture
  • Employee experience

As one of Europe's leading exporters of tuna, particularly yellowfin tuna fillets and portions, we ensure a steady supply of raw materials. Committed to sustainability, ethical business practices, and the well-being of all stakeholders, we align our efforts with the UN's Sustainable Development Goals and implement ESG policies to offer socially and environmentally responsible products to the market. Our goal is to change the world by improving nutrition in all households, and we seek to accomplish this by innovating with products obtained through responsible fishing and standardizing them using industrial processes.

How do you actively engage your employees?

From the start, we emphasize transparency and values. During interviews, we showcase our facilities and explain the job and company in detail. Upon starting, employees receive a welcome pack and access our communication apps like Steeple and Factorial for news and documents. We give special attention to details of welfare to employees. For example, we’ve got free fresh fruit every day, free medical attention, birth presents, childcare help, sport events, parties and special awards. We value employee feedback, using surveys and maintaining open communication channels.

What are the most significant HR challenges faced by your industry today?

In our industry, we blend cutting-edge technology with traditional expertise because the intricacies of fishing aren't typically taught in schools. Another problem we're dealing with is keeping our employees. These days, people switch jobs a lot, and for us, that's costly because we spend a lot on training. That's why we're working hard to keep everyone happy and involved so they don't want to leave. This helps our company, FRIME, stay productive.

Our primary goal is to educate our workforce in these specialized skills. This is why we're partnering with schools and official organizations to develop tailored training programs. This approach not only helps us attract exceptional talent but also provides a promising path for young individuals unsure of their career prospects or lacking access to formal education.

Pablo Mugica
Pablo Mugica

General Manager

Could you share details about the teamwork activities offered to your employees?

Our team-building activities are diverse and engaging, fostering camaraderie and collaboration among our employees. Many of these activities are sports-oriented, such as participating in renowned events like the Behobia Run, the Half Marathon of Barcelona, or the Camí de Cavalls in Menorca. Additionally, we encourage team spirit through employee-created football teams and participation in fishery contests. Beyond sports, we extend our support to social initiatives, particularly those benefiting young people, exemplified by our involvement with Fundació Impulsa. These activities not only promote a healthy work environment but also reinforce our commitment to community engagement and employee well-being.

Reflect on your experience with the Best Places to Work certification journey.

Our experience with the Best Places to Work certification journey was both new and rewarding. While navigating the process initially posed challenges, the supportive team at Best Places to Work guided us through with patience and understanding. This journey underscores our dedication to creating a workplace where our team's well-being and success are paramount.

Achieving certification is a celebration shared with our employees, who are our driving motivation for seeking this recognition. We're committed to implementing the recommendations provided by Best Places to Work and aiming for even higher excellence in 2024.

Carme Tomas
Carme Tomas

Chief Human Resources & Compliance Officer

What advice would you give to someone looking to implement the certification process for their organization?

Having enough time to work on this is really important. You need time to explain the survey to your employees and make sure they understand its purpose and benefits. It also takes time to gather and organize all the information from the survey. And importantly, you need time afterwards to actually make the improvements suggested by the survey.

Driving Innovation and Care: Novo Nordisk Thailand's Commitment to Health and Excellence

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Driving Innovation and Care: Novo Nordisk Thailand's Commitment to Health and Excellence

Learn how Novo Nordisk Thailand, a global pharmaceutical leader, prioritizes innovation, patient care, and employee engagement.

Novo Nordisk
Novo Nordisk

Novo Nordisk, founded in 1923, is a global pharmaceutical leader headquartered in Denmark. Our mission is to defeat diabetes, obesity, and serious chronic diseases by pioneering scientific breakthroughs, expanding medicine access, and working towards prevention and cure. Guided by integrity, respect, and responsibility, we prioritize positive patient impact and sustainability.


  • Employee experience
  • Employee Wellbeing

Fulfilling our role as a responsible corporate entity, we focus on sustainability, healthcare accessibility, and community involvement. In Thailand, with 40 years of presence with 300 employees, we collaborate with healthcare professionals to strengthen diabetes care, raise awareness, and enhance treatment affordability. Our broad product portfolio includes diabetes (insulin, GLP-1 analogues), obesity, and rare disease therapies, all aimed at improving patient outcomes. We strive to be at the forefront of severe chronic disease treatments.

How do you actively engage your employees?

Our company prioritizes career path development and offers job opportunities both in Thailand and abroad, fostering growth for short-term and long-term goals. We're committed to creating a diverse and inclusive environment for everyone. Through monthly activities, employees can connect and enjoy time with their families and friends. We accommodate both online and onsite festivities, ensuring all can participate. Additionally, we provide attractive employee benefits like flexible benefits, health and wellness programs, and a remote work policy, fostering a healthy work-life balance.

What are the most significant HR challenges faced by your industry today?

In our industry, the most significant HR challenges revolve around attracting and retaining top talent amidst a fiercely competitive job market. Additionally, addressing the digital and technology gaps through effective training and development programs is crucial to ensure our employees remain current and equipped with the necessary skills.

These challenges demand strategic approaches to talent acquisition, retention, and upskilling to maintain competitiveness and drive growth in our organization.

Enrico Cañal Bruland
Enrico Cañal Bruland

General Manager & VP

Could you share details about the teamwork activities offered to your employees?

Our company offers a variety of teamwork activities aimed at fostering collaboration and camaraderie among employees. This includes regular team-building exercises conducted monthly through our Health's Club initiative. We also have The Culture Transporter group dedicated to sustaining the Novo Nordisk culture, promoting a sense of belonging and unity among team members. Additionally, we facilitate cross-functional projects and job rotations, providing opportunities for employees to collaborate with colleagues from different departments, enhancing their skillsets and promoting a culture of teamwork throughout the organization.

Reflect on your experience with the Best Places to Work certification journey.

The Best Places to Work certification is a highly sought-after recognition that can greatly enhance a company's reputation, draw in top talent, and foster a positive workplace culture. It can demonstrate the company's dedication to employee well-being and inspire employees to uphold high standards, fostering a sense of pride and motivation. Overall, the certification is very valuable for companies looking to stand out, attract top talent, and cultivate a positive work environment.

What advice would you give to someone looking to implement the certification process for their organization?

In preparation for obtaining certification, it's crucial to be ready to collect and assess extensive data concerning HR processes, workplace culture, and employee satisfaction. This involves actively involving employees in the process, soliciting their feedback and insights to ensure alignment with organizational goals and values. The certification is just one aspect of creating a positive work environment - it's important to continue to prioritize employee well-being and engagement even after you receive the certification.

Creating a Vibrant Workplace Culture: Rewaa's Journey to Best Workplace Environment Certification

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Creating a Vibrant Workplace Culture: Rewaa's Journey to Best Workplace Environment Certification

Learn how Rewaa fosters a dynamic and inclusive workplace culture, setting the standard for excellence in employee satisfaction and organizational success.

Rewaa HR team
Rewaa

Rewaa, a dynamic technology company offering Software as a Service (SaaS) solutions for retail, has experienced an impressive 600% annual growth since its inception in 2019.


  • Culture
  • Employee experience

Catering to a diverse range of merchants, including retail store owners, restaurant proprietors, and service providers, Rewaa provides essential tools such as advanced accounting software, inventory management, point of sale systems, and promotional offer platforms. In 2024, Rewaa proudly secured the Best Place to Work certification in the Kingdom of Saudi Arabia, a testament to its commitment to employee empowerment and a positive work experience.

How do you actively engage your employees?

At Rewaa, our approach to employee engagement is centered on fostering open communication and a supportive culture. We prioritize platforms like 'Rewaa Listens' to encourage employees to freely express their ideas and concerns. Regular team meetings, one-on-one check-ins, and town hall sessions ensure everyone feels heard and engaged. Additionally, we value recognition and rewards as vital components of our employee appreciation strategy. Our robust program includes both formal and informal acknowledgment, such as shout-outs in meetings and tangible rewards, to celebrate our employees' efforts and achievements.
Professional development is a cornerstone of our employee-centric strategy at Rewaa. We invest in continuous learning opportunities through training programs, workshops, and mentorship to support our employees' career growth. Moreover, we offer tailored programs for fresh graduates, ensuring they have the necessary resources to kickstart their professional journey. Alongside professional growth, we prioritize the well-being of our employees. From wellness programs to flexible work arrangements and mental health support, we strive to create a positive work-life balance. Our commitment extends to fostering an inclusive culture where diversity is celebrated, ensuring every employee feels valued and supported.

What are the most significant HR challenges faced by your industry today?

The HR landscape in our industry presents several significant challenges. Attracting top talents globally, especially from leading SaaS companies, poses a constant demand for strategic recruitment efforts. In the Saudi market, grappling with inflation in compensation and benefits adds complexity to maintaining competitive packages. Retaining high-performing individuals is a challenge amidst fierce competition. Additionally, ensuring the effective engagement of remote working employees requires dedicated attention. The ongoing need for automating HR processes through the integration of technology and AI further compounds the dynamic challenges faced by HR professionals in our industry.

Receiving the award for 'Best Workplace Environment' is a reflection of our commitment to empowering every employee to excel in their professional journey by adhering to our principles, which include providing value-added solutions, innovation in products, taking full responsibility, fostering mutual trust, building and maintaining positive relationships.

Ammar Hennawi
Ammar Hennawi

Human Resources Director

Could you share details about the teamwork activities offered to your employees?

Rewaa prioritizes fostering a strong sense of teamwork and camaraderie among its employees through a variety of engaging activities. These include special events aligned with cultural and religious occasions such as Eid Al-fitr & Al-adha, Ramadan, Annual Town Hall, and Founding Day. Team-building efforts extend beyond the office, with each department participating in activities designed to strengthen relationships. Icebreaking events like Coffee Day, Tea Day, Pizza Day, Photography Day, Women’s Day, Happiness Day, and Heritage Day contribute to a vibrant and enjoyable workplace culture. Notably, initiatives for international employees aim to enhance loyalty by bringing them to the Saudi headquarters in Riyadh, providing opportunities to connect with colleagues and experience the rich cultural activities Riyadh has to offer, such as group outings to the Riyadh Season event. Additionally, personal occasions like marriages and graduations are celebrated, reinforcing the organization's commitment to recognizing and appreciating the personal milestones of the employees.

Reflect on your experience with the Best Places to Work certification journey

The experience was smooth. We had a chance to reflect on our HR processes, assess what we do, and discover the areas of improvement. Furthermore, employees had the chance to reflect on the leadership and HR practices, compensation and benefits, teamwork and relationships, employee engagement, workplace policies and procedures, and corporate social responsibility.

What advice would you give to someone looking to implement the certification process for their organization?

For organizations considering starting the certification process, it is crucial to first comprehend the value and procedures involved by engaging with representatives from Best Places to Work (BPTW). They must prioritize the development and enhancement of their HR management areas outlined in the BPTW surveys. Applying for the certification early is advised to allow ample time for necessary improvements if the minimum score is not initially achieved, presenting the opportunity to redo the assessments. Organizations must internally market the BPTW certification to ensure all employees recognize its significance in advance, as well as gain leadership and upper management buy-in for the certification process, and strategically plan how and where the achievement will be marketed to maximize the impact.

Allianz Trade Morocco: Fostering Engagement, Overcoming Challenges, and Building a Best Workplace

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Allianz Trade Morocco: Fostering Engagement, Overcoming Challenges, and Building a Best Workplace

Learn how Allianz Trade Morocco prioritizes employee engagement through open communication, team meetings, and personalized manager interactions, fostering an inclusive culture of empowerment.

Allianz Trade Morocco
Allianz Trade Morocco

Allianz Trade is the global leader in trade credit insurance  and a recognized specialist in the areas of surety, debt collection, fraud insurance, structured trade credit and political risk. Our proprietary intelligence network analyses daily changes in corporate solvency representing 98% of global GDP.


  • Employee experience
  • Leadership

Headquartered in Paris, we are present in more than 50 countries with 5,500 employees. As a member of the Allianz Group, we are a strong global community committed to a culture where both people and performance matter. We truly care for our employees and their individual needs and aspirations. We all shape an environment in which everyone has the confidence to dream, to explore and to grow.

How do you actively engage your employees?

At Allianz Trade Morocco, employee engagement is a top priority. We encourage open communication, host regular team meetings, and provide one-on-one discussions with managers. Our Internal Ambassador program ensures we listen to employee input and take action. We offer skill development through Business Academies and prioritize employee well-being with mental health, work-life balance, and physical wellness initiatives. Embracing diversity and inclusion, we ensure every employee feels valued. Our holistic approach aims to create a supportive and rewarding environment where employees thrive both personally and professionally.

What are the most significant HR challenges faced by your industry today?

In the trade credit insurance industry, several significant HR challenges persist, reflecting the dynamic nature of the sector and the evolving needs of businesses. One prominent challenge is talent acquisition and retention, particularly in specialized roles such as underwriting and risk assessment. With increasing demand for skilled professionals in these areas, attracting and retaining top talent is a priority. Additionally, adapting to technological advancements and digital transformation presents a challenge, as it requires upskilling existing employees and recruiting individuals with expertise in areas such as data analytics and automation. Lastly, fostering diversity and inclusion remains an ongoing challenge, as our group works towards creating a more representative workforce that reflects the diverse markets it serves.

Addressing these challenges requires a strategic approach to HR management, encompassing talent development, technology adoption, and diversity initiatives to sustain growth and competitiveness in the trade credit insurance industry.

Hicham Zekraoui
Hicham Zekraoui

Head of Human Resources

Could you share details about the teamwork activities offered to your employees?

We offer a variety of teamwork activities designed to foster collaboration, strengthen relationships among our employees. We organize interactive workshops facilitated by professional trainers to enhance communication, problem-solving, and teamwork skills. These workshops often include team challenges, role-playing exercises, and group discussions aimed at promoting collaboration and trust among team members. We also encourage employees to participate in community service projects and volunteering initiatives through our CSR Internal committee. Whether it's organizing a charity event, participating in a cleanup drive, or volunteering at a local shelter, these activities not only promote teamwork but also contribute to making a positive impact in the community.

Reflect on your experience with the Best Places to Work certification journey?

Our journey towards achieving the Best Places to Work certification has been both rewarding and enlightening. It has served as a valuable opportunity for introspection, allowing us to reflect on our organizational culture, employee satisfaction, and overall workplace environment. Throughout this journey, we have gained valuable insights into the factors that contribute to our employees' well-being and engagement, as well as areas where we can further improve and innovate. We are very proud our of 1st raking as Best Place to Work in Morocco (SMEs category) and also having been recognized 4th Best employer in Africa and 11th Worldwide which reaffirmed our belief in our organization's values and vision. Moving forward, we are committed to building upon this foundation and continuously striving to create an even better workplace for our employees.

What advice would you give to someone looking to implement the certification process for their organization?

When implementing the certification process for your organization, prioritize transparency, communication, and employee involvement. Engage with your team to gather feedback and insights on areas for improvement. Ensure alignment between your organizational values and the certification criteria. Develop a clear roadmap outlining the steps and timelines for certification. Finally, embrace the process as an opportunity for growth and continuous improvement.

Fueling Success: Novo Nordisk South Africa's Approach to Employee Engagement and Wellness

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Fueling Success: Novo Nordisk South Africa's Approach to Employee Engagement and Wellness

Learn how Novo Nordisk addresses HR challenges in the pharmaceutical industry and reflects on its experience with the Best Places to Work certification journey, offering valuable insights for organizations seeking to enhance their workplace culture.

Novo Nordisk
Novo Nordisk

Novo Nordisk is a leading global healthcare company, founded in 1923 and headquartered in Denmark. Our purpose is to drive change to defeat serious chronic diseases, built upon our heritage in diabetes.


  • Employee experience
  • HR Practices

We do so by pioneering scientific breakthroughs, expanding access to our medicines, and working to prevent and ultimately cure disease.

How do you actively engage your employees?

At Novo Nordisk, we are led by a set of values known as the Novo Nordisk Way, underpinning these values are 10 essential behaviors. One of these behaviors is to create and sustain a healthy and engaging working environment. Our 'Speak Up' policy encourages open communication and idea-sharing for continuous improvement. We facilitate transparent communication through regular 1:1s with People Leaders and teams, initiatives like the "Boots-on-the-Ground" campaign, and "Listening Tours". Recognizing the importance of flexibility, we support our staff with a 3-day in-office policy, promoting work-life balance and remote work options.

What are the most significant HR challenges faced by your industry today?

Challenges in attracting & retaining skilled professionals with requisite experience especially in specialized areas such as research, medical, regulatory and market access are top of the list in the pharmaceutical industry. 

Attracting top talent in a competitive job market both locally and globally can be a challenge, amid trying to navigate complex labor market dynamics.

Sara Norcross
Sara Norcross

Novo Nordisk South Africa Vice President & General Manager

Could you share details about the teamwork activities offered to your employees?

A 360 approach to employee wellness is key to facilitating a healthy organization and an engaged workforce, this is why our BAMEAC Roadmap to Health & Wellness Journey and more specifically the It Starts with Me Campaign were so crucial to our collective success with wellness. This campaign was developed to make wellness a personal journey by reminding everyone in the team that to make changes for our health, we must believe that change starts within each one of us. It is our commitment to our unique journey that will bring about sustainable improvements.

There are several other initiatives that we provide as an affiliate, such as offering an array of fresh fruits twice a week ensuring we are encouraging a healthy lifestyle with our staff. Through the Wellness Team, we have also arranged for chair yoga and other meditation.
 

Reflect on your experience with the Best Places to Work certification journey.

We have participated in Best Places to Work since 2021 and 2023 was a special year as we celebrated 100-years of Novo Nordisk, and we were awarded number 1 Best Places to Work in South Africa and number 1 in the continent of Africa. In 2023 we also participated in Best Places to Work for Women for the first time, and we received our certification with particularly good engagement scores. This is important as we employ 77% females in our organisation. It has been a wonderful experience which has allowed us to benchmark ourselves externally. 

What advice would you give to someone looking to implement the certification process for their organization?

It is a simple and user-friendly process with support from the Best Places team. Being recognized as a top workplace has enhanced our employer brand, making it more attractive to top talent and aids in retaining existing employees. The employee survey provides valuable insights into employee engagement and satisfaction, this feedback then guides improvements in the workplace. Participation allows an organization to benchmark their workplace practices against industry standards, fostering continuous improvement.

Building a Thriving Workplace Culture: Insights from Faptic Technology's Journey to Excellence

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Building a Thriving Workplace Culture: Insights from Faptic Technology's Journey to Excellence

Explore Faptic Technology's journey to excellence in fostering a positive workplace culture.

Faptic Technology
Faptic Technology

Faptic Technology, with 12 years of experience, specializes in providing nearshore software development, cloud, and data services primarily to UK firms in finance and life sciences. Recently under new ownership, we've seen rapid growth, doubling in size since 2023. Our client-centric approach fosters long-term relationships, with some clients spanning the company's entire history.


  • Culture
  • Employee experience

With expanded leadership and investment, we possess strong capabilities to support businesses of all sizes. Operating from nearshore and offshore centers across South America, Eastern Europe, and India, we help clients navigate complex change and innovate for a more secure digital future.

How do you actively engage your employees?

At Faptic, we believe in actively engaging employees to foster a positive and productive work environment. We offer professional development opportunities with 8 paid hours per month for growth and learning aligned with career goals. We recognize and celebrate achievements, big and small, showing appreciation for everyone's hard work. Transparent communication is encouraged, allowing employees to share thoughts, ideas, and concerns directly with leadership. We organize team-building events, off-site retreats, virtual team lunches, and occasional parties to build camaraderie. Additionally, we encourage a sense of ownership and autonomy, as we believe empowered employees are more engaged and motivated to contribute their best efforts.

What are the most significant HR challenges faced by your industry today?

HR landscape in the IT industry is evolving rapidly, challenges are consistently identified, so strategic and proactive approach from HR professionals is needed. One of the most important challenges is Talent Shortage and Competition, as the demand for skilled IT professionals often exceeds the available talent pool. Attracting and more importantly, retaining top talent in a highly competitive market is a persistent challenge.

Mental health and well-being is highly important, especially with the challenges associated with remote work and the intensity of the IT industry, so HR prioritizing employee well-being initiatives and maintaining a Work-Life Balance and connectedness is central to our values.

George Bray
George Bray

Managing Partner

Rapid advancements in technology lead to skill gaps in the workforce. Keeping employees' skills up-to-date and aligned with industry needs is a constant challenge for HR professionals.

Andrew Jardine
Andrew Jardine

Managing Partner

Could you share details about the teamwork activities offered to your employees?

At Faptic Technology, we understand the importance of fostering a positive and collaborative work environment through various teamwork activities. That's why we organize team-building events and off-site retreats, featuring workshops, group discussions, and recreational activities to promote team bonding, communication, trust, and collaboration. Additionally, we host regular virtual team lunches to facilitate informal connections and discussions. Occasional parties are also arranged to celebrate achievements and milestones, providing opportunities for team members to relax and strengthen connections. Furthermore, we support ad-hoc gatherings initiated by team members, whether it's a quick coffee break or a spontaneous evening out, as they contribute to a more dynamic and collaborative workplace culture.

Reflect on your experience with the Best Places to Work certification journey.

Our journey towards Best Places to Work (BPTW) certification in 2023 was both illuminating and rewarding. We approached it with professionalism and dedication, recognizing its significance to our team. The process was rigorous, covering various aspects crucial to a thriving workplace, from employee surveys to evaluating policies. It challenged us to continuously improve and align with industry standards. The feedback from our employees was insightful, allowing us to celebrate successes and identify areas for further enhancement transparently. Finally, our entire team felt immense pride being placed 6th Romania and 15th Europe-wide, it generated a real buzz as an acknowledgement and validation of the working culture we are striving for.

What advice would you give to someone looking to implement the certification process for their organization?

Implementing the Best Places to Work (BPTW) certification process is invaluable for enhancing employee satisfaction, retention, and overall organizational success. Essential steps include securing leadership commitment to signal dedication, transparently communicating the benefits to all employees, reviewing and aligning policies with certification criteria, maintaining accurate documentation, and regularly recognizing achievements to boost morale and motivation throughout the journey.

Unlocking Excellence: Inside Fujitsu GDC Philippines Innovative Approach to Employee Engagement and HR Challenges

  • Success story
  • 5m

Unlocking Excellence: Inside Fujitsu GDC Philippines Innovative Approach to Employee Engagement and HR Challenges

Discover how Fujitsu GDC Philippines fosters employee engagement, tackles HR challenges, and pursues excellence in the IT-BPM industry.

Fujitsu
Fujitsu

Fujitsu Global Delivery Center (GDC) Philippines is an IT-BPM company that is headquartered in Manila, with branches in Cebu, Japan, and USA, delivering extensive services in Business Application Services, Remote Infrastructure Management, Multilingual Service Desk, and Business Process Services, primarily to customers in Asia, the Americas, Europe, and Oceania. For more information, visit weserv.com


  • Leadership
  • HR Practices
  • Culture

The GDC’s global expertise comes from its three decades of operations, and its affiliation with Fujitsu Limited of Japan, an international ICT giant in computers, telecommunication, electric components, software, and services.

How do you actively engage your employees?

Fujitsu Global Delivery Center (GDC) Philippines prioritizes employee engagement through diverse activities, both virtual and on-site. Our Quarterly Team Development program empowers teams to lead and enjoy tailored activities. Continuous learning opportunities, engagement surveys, and a rewards program further contribute to a positive work experience. And lastly, we recognize talents through our rewards program to ensure that their efforts and contributions are rewarded.

What are the most significant HR challenges faced by your industry today?

We've recently tackled three major challenges: a rise in employee mental health concerns, talent retention amidst global opportunities, and ongoing engagement in a hybrid work setup.

To address these challenges, we've taken proactive steps such as partnering with counseling services to support employee well-being and offering diverse remote work options to retain and engage our talent.

Theo Cataluna
Aristeo Cataluna

Head of Human Resources

Could you share details about the teamwork activities offered to your employees?

We find the right solutions by bringing different perspectives from different groups within the organization. Especially for internal projects, we make sure that we work together to resolve and improve the way we work. We partner with like-minded organizations to provide support to communities and volunteer to programs that matter. Likewise, we enhance camaraderie by making sure there are regular development program opportunities to learn and grow.

Reflect on your experience with the Best Places to Work certification journey

It has been an affirmation of the things that we are doing well, that “We are doing the best practice in the industry.” Like a checklist, it helped us to focus on things that matter to provide the best work experience for our employees. 

What advice would you give to someone looking to implement the certification process for their organization?

When seeking certification, cherish every effort by documenting and nurturing it. Prioritize attentive listening and swift action, while acknowledging the significance of your brand image in both attracting and retaining talent. Being part of a company that offers the best work environment brings pride, making this investment truly worthwhile. 

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