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Best Place to Work: “Alten Maroc” primée
Alten Maroc dans le Top 5 des «Best Places to Work»
  • Success story
  • 5m

How Teleperformance is supporting employee growth

Teleperformance Albania was certified as a Best Place to Work for 3 consecutive years. Learn how the company succeeded in supporting the employee growth

Teleperformance
Teleperformance

Teleperformance Albania is an offshore business process outsourcing and contact center company in Albania. It is a subsidiary corporation of the Teleperformance Group.

Teleperformance Albania was founded in 2008 to provide an off-shore CRM (Customer Relationship Management) solution for the Italian market. Teleperformance Albania started with an initial capacity of 100 workstations and we grew exponentially by roughly doubling that number every six months. In 2014, TP Albania operates from two main sites: one in Tirana, counting more than 516 workstations, and a second one in Durrës, 40 km away, with about 749 workstations.


  • Culture
  • Leadership
  • Relationships

Teleperformance Albania, a subsidiary of the worldwide management, was honored for its exceptional workplace environment that the employees value highly. In the employee satisfaction survey, 96% of the employees would recommend the company while 93% indicated that they are proud to work for the organization.

The corporate culture in five words

Integrity, Respect, Professionalism, Innovation, Commitment.

Teleperformance in Albania, and globally, is a people company and puts significant resources into the professional development and well-being of its employees, We’re very pleased to be recognized for Best Place to Work Certification. The feedback provided by our employees as part of the evaluation process is always encouraging and valuable as we consider how to expand employee programs

 Diego Pisa
Diego Pisa

CEO for Teleperformance Albania

Some activities offered to the employees

Passion 4U , Sport Club and the X-tra Mile Game are initiatives that take place each year in Teleperformance Albania to promote wellbeing and healthy life style of our employees.

Learning opportunities within the organization

In Teleperformance Albania, the employees can grow professionally with JUMP and TP E-INSTITUTE. JUMP! is a development program created to prepare high-potential employees to take on leadership positions in the company. In addition, Teleperformance provides industry-leading training to its teams, stimulating personal development through an e-learning solution focused on leadership needs, with high level courses and close monitoring. The e-Institute has been developed to enhance the employees’ skills and to support their growth as our future leaders.

How the company is giving back to the community

The company has a CSR Program (Corporate Social Responsibility) which include:

  • Citizen of the World: Teleperformance charitable initiatives to help some of the world’s most vulnerable children meet their basic survival needs and ultimately reach their individual potential
  • Citizen of the Planet: Teleperformance’s commitment to reduce its environmental impacts by implementing and disseminating sustainable practices for a greener world future
  • United Nations Global Compact: Teleperformance embraces, practices and disseminates the Principles of the UNGC, a set of core values in the areas of human rights, labor standards, the environment, and anti-corruption.

We are a company that believes in our people, inspires and motivates them. To do so, we push to create a great work environment, high job satisfaction and nurture their further development and growth. We want our people to feel proud that they belong in our team! We know that happy and satisfied people deliver outstanding performance - and this is what we aim for! After being awarded: "Best Place to Work", we can have the chance to benchmark TP Albania to the worlds and Albania's most successful companies

Odeta Melo
Odeta Melo

HR Director for Teleperformance Albania

Elle a gagné trois places par rapport à 2016 : Alten Maroc, l’une des «Best Places to Work»
  • Success story
  • 5m

How AstraZeneca built an engaging, feedback-focused performance culture

AstraZeneca is a global innovation driven biopharmaceutical company pushing the boundaries of science to deliver life-changing medicines

Astrazeneca Celebration
AstraZeneca

At AstraZeneca, every day starts with the challenge of pushing the boundaries of science to deliver life changing medicine. Our inspiration is to improve 200 million patients across the world.

Since 1980, AstraZeneca Saudi Arabia has been dedicated to providing a valuable contribution to patients’ care across the Kingdom. Our success depends on a combination of scientific capabilities. We know the best science doesn’t happen through isolation, it happens through collaboration.


  • Culture
  • Relationships

Astrazeneca Saudi was awarded the best place to work certification in Saudi Arabia for 2018. The company was recognized for the organization’s culture, engaging leadership, wellbeing programs, compensation and benefits along with exceptional human resources programs and forward-thinking workplace policies.

The corporate culture in few words

  • High Engagement
  • Patient Oriented
  • Transparent and Trust
  • Friendly and people oriented
  • Dynamics

We have developed a strong leadership team that cascaded the vision, involved and engaged the employees

Ismail Shehada
Ismail Shehada

General Manager, Astrazeneca Saudi Arabia

Some activities offered to the employees

  • Many Engagement initiatives, like Ride with a Rep where office based managerial employees can interact and go with field force employees in their visits.
  • Career Counselor initiatives, where individual can have career/life coaching session with the counselors in a very confidential manner.

How the company is giving back to the community

The company has special programs for Saudization and more partnership with government and universities. The company is also in full alignment with the vision of 2030 in the kingdom including empowering females. They have designed specific program (Women Empowerment) where they developed many initiatives that can support in advancing females in the company.

Some learning opportunities within the organization

  • Tailored Training Program for each employee. 
  • Training Calendar all over the year. 
  • E-Learning Platform for different skills
  • Leading Self and Leading others.
Quick facts - zodiac aerospace - tunisia
  • Business Activity:

    Aerospace industry

  • Number of employees:

    1993

  • Website:

zodiac aerospace - tunisia

POINTS OF EXCELLENCE

  1. Organization of several activities around health, safety and well-being within the company
  2. Flexibility in working hours
  3. Several relaxation areas are available to employees
  4. Partnership with local associations
My Manager
Testimony
The employees's success in creating a culture of innovation and collaboration with our partners sets us apart from many other companies in our industry

We help you transform the culture of your organization

Learn more about the program
Quick facts - faurecia - tunisia
  • Business Activity:

    Automobile industry

  • Year established:

    2001

  • Turnover:

    27 Millions d’Euro

  • Number of employees:

    1000

  • Website:

faurecia - tunisia

POINTS OF EXCELLENCE

  1. A favorable working climate around the values ​​of the company
  2. The organization of several social events in favor of employees
  3. Programs to recognize the performance of employees
  4. Several programs for the protection of the environment
My Manager
Testimony
The company encourages its employees to work collaboratively to achieve excellence in innovation and execution

We help you transform the culture of your organization

Learn more about the program
Quick facts - nestle - tunisia
  • Business Activity:

    Food

  • Year established:

    1967

  • Number of employees:

    100

  • Website:

nestle - tunisia

POINTS OF EXCELLENCE

  1. Organization of several activities aimed at improving the welfare of the employees
  2. Interesting social benefits, a recognition program, career development plans and possibilities of international mobility
  3. Opportunities for career development abroad
My Manager
Testimony
The company is offering a new approach to HR management

We help you transform the culture of your organization

Learn more about the program
Quick facts - novonordisk - uae
  • Business Activity:

    Pharmaceutical industry

  • Year established:

    2008

  • Turnover:

    545 M USD

  • Number of employees:

    76

  • Website:

novonordisk - uae

POINTS OF EXCELLENCE

  1. Good working environment
  2. The company is offering a number of learning and development opportunities to its employees
  3. In Novo Nordisk there is sense of empowerment at every level, employees feel valued and trusted and with a sense of purpose
  4. Employees are proud of what they do as they are encouraged to balance their work & life.
My Manager
Testimony
A strong performance culture & processes has been put in place, with a transparent philosophy. A consistent investment on people development and a culture of promotions from within sets great commitment from all levels of organization

We help you transform the culture of your organization

Learn more about the program
Ali Hamouda de Teleperformance : « nous désirons des collaborateurs engagés, pas seulement satisfaits »
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